How it works
What actually happens.
Most people hand over money and then spend three weeks wondering what is going on. So here is the whole thing, including the bits where I need something from you.
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You send me the website address
Or tell me what the business does, if there is no site yet. Takes you a minute.
Day one
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I look at it properly and write back
What is wrong, what is fine, what I would do about it, and roughly what that costs. No charge and no obligation. When the honest answer is that you are fine as you are, that is what I will say.
Within two working days
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We talk it through
A call or an email, whichever suits you. This is where the number stops being "roughly" and becomes a fixed price for a specific list of things.
When it suits you
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You get it in writing before anything starts
What is being built, what it costs, when it will be done, and what happens afterwards. Half up front on a build, nothing up front on a fix. Work starts once you have agreed to that.
Same week
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I build it, and you see it as it goes
Not one big reveal at the end. You get a link to a private version you can look at whenever you like, and I check in rather than disappearing. The bottleneck at this stage is almost always words and photographs rather than building, so the sooner you get those to me, the sooner it is done.
Three to five weeks for a build
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It goes live, out of hours
Evening or early morning, so nobody is looking. Old site stays intact until the new one is confirmed working. Nothing is deleted for a month afterwards, just in case.
An evening
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Then I keep looking after it
Updates, backups, monitoring, and the changes you need as you go along. First month included; after that it is the care plan, which you can stop whenever you like.
Ongoing, or not – your call
What I need from you
Three things, and only one of them is difficult.
- Your words
- What you do, who for, and what makes people choose you. Rough is fine – a voice note is fine. Your actual sentences beat something polished that sounds like everyone else.
- Some photographs
- Of the place, the work, the van, you. Phone photos in daylight are fine and beat stock imagery every time. This is the one that holds projects up.
- One person to decide
- Not a committee. Projects that need four people to agree take three times as long and end up blander.
Getting started
That’s the whole process.
Start at step one – send me your website address and see what comes back.